Privacy Policy

This Privacy Policy ("Policy") is issued by s92bet ("Company", "we", "us", "our"), the operator of the online betting and gaming platform accessible at https://s92bet.cam/ ("the Site" or "Platform"). This Policy describes how we collect, process, use, store, share and protect personal data relating to individuals who access or use our Services ("you", "User", "Player").

We are committed to handling personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy is written in plain English to ensure that players across Pakistan — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — can understand exactly how their information is managed.

By accessing the Site, registering an account or using any of the Services, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform. This Policy should be read alongside our Terms & Conditions, which are incorporated by reference.

For the purposes of this Policy, the following terms have the meanings set out below:

s92bet collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we may collect include:

We do not collect special categories of sensitive personal data (such as health, biometric or racial/ethnic origin data) except where explicitly required by applicable law or provided voluntarily by the User (for example, in a responsible gambling self-assessment).

Personal data is collected through the following channels:

• Direct provision by you: When you register an account, submit KYC documents, make a deposit or withdrawal, contact support or respond to a survey.
• Automated collection: When you browse the Site or use the Platform, technical and usage data is collected automatically through server logs, cookies and similar tracking technologies.
• Third-party identity verification services: When you complete the KYC process, your submitted documents may be verified by a third-party identity verification provider acting as a Data Processor on our behalf.
• Payment processors: When you deposit or withdraw funds, transaction confirmation data (but not full payment credentials) is received from the relevant payment service provider. Payment methods familiar to Pakistani users — such as Easypaisa, JazzCash, Raast or bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah — may be used as conduits; none of these providers share your data with us beyond what is necessary for the transaction.
• Responsible gambling tools: If you voluntarily submit a self-assessment or request a limit or self-exclusion, the information provided is used to apply and manage your chosen restriction.

s92bet processes personal data on the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the contract represented by the Terms & Conditions, including account management, bet settlement and payment processing.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC/AML obligations, record-keeping requirements and responses to lawful authority requests.
• Legitimate interests: Processing carried out for the Company's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, abuse detection and responsible gambling monitoring.
• Consent: Processing based on your explicit consent — for example, where you opt in to receive marketing communications or voluntarily submit sensitive information in a responsible gambling context. Consent may be withdrawn at any time.

Your personal data is used for the following purposes:

1. Creating and managing your account, including identity verification and KYC compliance;
2. Processing deposits and withdrawals and maintaining accurate transaction records;
3. Providing customer support and resolving disputes;
4. Delivering the Services, including sports betting markets, live casino, slots and other gaming products;
5. Detecting, preventing and investigating fraud, money laundering, multi-accounting and other prohibited conduct;
6. Applying and managing responsible gambling controls, including deposit limits, self-exclusion and session reminders;
7. Maintaining platform security, investigating unauthorised account access and managing technical infrastructure;
8. Complying with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities;
9. Improving the Platform through analysis of usage patterns and user feedback;
10. Sending service-related communications (account notifications, security alerts, policy updates) — these are not optional as they form part of the contract;
11. Sending promotional communications, where you have opted in to receive them. You may withdraw consent at any time via account settings.

s92bet does not share your personal data with third parties except in the following circumstances:

• Service providers (Data Processors): Third parties engaged by s92bet to support platform operations — including KYC/identity verification vendors, payment processors, cloud hosting providers, fraud detection systems and customer support technology providers. All processors are bound by data-processing agreements requiring them to protect your data and use it only for specified purposes.
• Regulatory and legal authorities: Where required by applicable law, a court order or a regulatory authority with legitimate jurisdiction, s92bet may be required to disclose personal data. We will not disclose more data than is legally required.
• Anti-fraud and AML networks: s92bet may share data with industry anti-fraud and anti-money laundering databases where there is reasonable suspicion of prohibited activity, in accordance with applicable legal requirements.
• Corporate restructuring: In the event of a merger, acquisition or sale of assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy implications.
• With your explicit consent: For any other sharing purpose not covered above, s92bet will seek your explicit consent before proceeding.

Payment method providers familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — receive only the transactional data necessary to process your payment. None of these providers have access to your full account profile or betting history. These providers are not affiliated with or endorsing s92bet.

s92bet operates internationally and your personal data may be transferred to and stored on servers located outside Pakistan. Where such transfers occur, we take steps to ensure that adequate data protection safeguards are in place — including contractual protections with data processors and use of hosting infrastructure in jurisdictions with recognised data protection frameworks.

s92bet does not claim oversight by or certification under any Pakistani governmental authority in relation to international data transfers. Users in Pakistan should be aware that data transferred internationally may be subject to the laws of the destination jurisdiction.

s92bet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, to satisfy AML regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction to comply with financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following the termination of the account relationship, or longer if required by applicable law or ongoing investigation.
• Support and communication records: Retained for a period appropriate to the nature of the matter — typically two (2) to three (3) years from the date of last correspondence.
• Technical and usage data: Typically retained in aggregated or anonymised form for analytical purposes. Raw individual-level technical logs are retained for up to twelve (12) months.
• Self-exclusion records: Retained for the duration of the exclusion and for a reasonable period thereafter to prevent re-registration, even if the exclusion has expired.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data-lifecycle procedures.

s92bet uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies may be used:

You can manage or disable non-essential cookies via your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. s92bet does not use third-party advertising cookies or sell tracking data to advertising networks.

s92bet implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• SSL/TLS encryption: All data transmitted between your device and s92bet is encrypted using industry-standard HTTPS/SSL protocols. Look for the padlock icon in your browser address bar.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Password security: User account passwords are stored in hashed form and are not accessible to s92bet staff. If you forget your password, a reset process is initiated — your original password is not retrievable.
• Two-factor authentication: Where available, 2FA provides an additional layer of account security. We strongly recommend enabling it.
• Incident response: In the event of a data breach that is likely to result in risk to your rights, s92bet will notify affected users and relevant authorities in accordance with applicable obligations.

Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your personal data held by s92bet:

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within a reasonable timeframe and respond in full within 30 days, or notify you if a longer period is required. We may need to verify your identity before processing a rights request.

The s92bet platform is strictly for adults aged 18 and above, or the higher minimum age required by applicable operator or licensing jurisdiction rules. We do not knowingly collect or process personal data from persons under the applicable minimum age.

Mandatory KYC verification — requiring government-issued photo identification (CNIC or passport for Pakistani users) — is a core mechanism for enforcing age restrictions. Any account found to belong to a person under the applicable minimum age will be immediately closed, all associated data secured for investigation and any funds handled in accordance with the Terms & Conditions.

If you believe that a minor has created an account or accessed the Platform, please contact us immediately at [email protected] so that appropriate action can be taken.

When you use responsible gambling tools — such as deposit limits, self-exclusion, reality checks or voluntary self-assessments — the data you provide is used solely to apply and manage the requested restriction. It is treated with the highest level of care and confidentiality.

Self-exclusion records are retained for the duration of the exclusion and beyond, to prevent re-registration and to ensure the exclusion continues to be respected. This retention is in your interests and cannot be waived by a subsequent access request or deletion request.

Usage data — such as session duration, betting frequency and loss patterns — may be analysed to identify players who may benefit from responsible gambling interventions. This analysis is carried out internally and is not shared externally. For more information, visit our Responsible Gambling page.

s92bet reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, platform features or regulatory requirements. Where material changes are made, we will notify registered users via email and/or a prominent notice on the Platform. The "Last Reviewed" date at the top of this page reflects the date of the most recent revision.

Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically. Archived versions of the Policy are available on request from support.

If you have any questions, concerns or complaints about this Privacy Policy or the way in which s92bet handles your personal data, please contact us using the details below. We take privacy concerns seriously and aim to resolve them promptly and fairly.

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with a supervisory authority in the jurisdiction applicable to you. s92bet does not claim oversight by any Pakistani governmental data authority, but will cooperate with any competent authority in accordance with applicable law.